The Value of Creating a Customer-Centric Social Media Strategy

Justine Ezarik at the Intel insider event. Ori...

This is why I want you to read this…

I have good news and bad news for you when it comes to your Social Media Strategy:

The Bad News – Social Media, in general, doesn’t function very well as a marketing and sales channel.

The Good News – Social Media is a great way to make things happen indirectly.

The problem that many companies have with their Social Media efforts is that they are trying to turn these personal communication tools into marketing channels, instead of understanding and accepting how their customers actually use these tools.

The companies that typically understand how their customers use these tools and craft their Social Media strategy accordingly, tend to have better results.

Source: The Value of Creating a Customer-Centric Social Media Strategy | MackCollier.com – Social Media Training and Consulting

This is what I want you to understand. This is what I want you to do…

2012: The year of social business

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We’ll look at back at 2012 as a transformative year in the history of marketing, a year when social media changed everything.

Big brands are no longer experimenting with social media – they are now taking it very seriously indeed. They spent 2011 getting to grips with it from a marketing perspective, and bringing in specialist agency support. Some have gone as far as hiring heads of social media, which is only accelerating the change.

2012 will be the year of social business, when brands realise that to keep up with their more enlightened competitors and to reap the rewards of social media, they need to properly internalise it. To move from one-off campaigns to always-on conversations, real structural and cultural change is required.

Operationalising social media within companies will often start with customer service, as brands realise that turning negative online word of mouth into positive has more impact on their bottom line than their pro-active marketing activities.

Source: 2012: The year of social business / We Are Social

How to Use Facebook’s “Merge Duplicate Pages” Feature to Gain Fans

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Your official Facebook Page may not be getting all the fans it deserves because users are accidentally Liking unofficial community Pages with the same name. These missing fans cost you news feed impressions and clicks and ad targeting opportunities. Fortunately, Facebook now offers the “Merge duplicate pages” tool to allow you to roll fans from duplicate community Pages into your official Page.

In the full version of this article found in the Facebook Marketing Bible, we discuss why using the tool is important, how to use it to gain new fans, how to eliminate other duplicate pages, and how to properly greet the new fans of your Page to prime them for future engagement.

Comment or ‘connect’ to discuss how this applies to you and your organization…

How social media shaped my startup

Brian Solis, a public relations executive, aut...

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Entrepreneurs like myself are faced with many challenges today. This is my story of how I’ve learned to address our marketing barrier – or, as I call it, the Brian Solis barrier.

We are two young, highly motivated, internet junkies entrepreneurs and we are both first time founders. Another important thing is that we are both tech geeks and software engineers. This last one is extremely important because it explains why our first instinct (after we had a kick ass idea) was to start writing code.  Luckily for us I stumbled upon Brian’s blog as we started coding day and night.My name is Tomer Tagrin and I’m a first time founder of a new Internet startup name Yotpo. In three words, our startup is a distributer of User Reviews ; I know it’s a bit vague, but with a quick search you could understand exactly what it’s about.

As I spent hours reading almost every blog post and posts from other top A blogs (David Cancel, OnStartups and much more) I realized something – something which truly changed how our startup is run, developed and spends money. I came to an understanding that what we’re doing isn’t rocket science, and we aren’t building a new technology for voice recognition. Don’t get me wrong, our algorithms and system are really complex, but it’s nothing that other motivated entrepreneurs throughout the world couldn’t do.

So, we have a technology barrier that in my opinion in the Internet of 2011 it’s just not enough. I remember talking with my co-founder, Omri, and we thought, “Boy, if Brian Solis was part of our team it would be the best thing Yotpo can achieve.” I know you think it sounds corny and a bit shallow but think of it as the Brian Solis barrier, and what exactly is the Solis barrier?

This is why I shared this content with you. And, this is what I hope you will do as a result of reading it. Comment below or ‘connect’ above to discuss how this applies to you and your organization…

How to Write Copy that Connects using a Tried and True Formula

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Today, people are just plain busy – busy working, busy running around doing stuff, busy worrying about being too dang busy. It’s what makes grabbing their attention long enough to get them to make a buying decision so challenging. Your message needs to connect right away or they will move on. Period.

So how do you create the urgency that gets distracted (and distractible) prospects to sit up and pay attention? How do you get them to take immediate action? You need to speak to what motivates THEM. You need to connect the dots between what they need and more importantly, want and what you offer.

 

Posterous Co-Founder Garry Tan Leaves for Y Combinator

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Garry Tan has announced that he is leaving Posterous, the ultra-simplistic microblogging company he helped found in 2008. Tan wrote on his blog today that it was time to move on and that he would be taking an advisory role with the company in order to do what he was most passionate about – work with startups.

“My greatest passions lie with the early stage of building world-changing consumer products,” writes Tan. “To that end, I’ve decided to join the team at Y Combinator as a designer-in-residence and help the dozens of top pre-seed startups in the newest Winter 2011 batch reach their potential through excellent user experience.”

Ruh roh! What does this mean for Posterous? I have been having concerns about the platform for a month or two due to lagging tech support responses and what I interpret as a lack of focus with Posterous groups and now this? Still, Posterous is the best tool in the universe for curating content and autoposting to my WordPress blogs — better than ‘press this’ which really stinks, imho. What now? In the words of the great philosophers .38 Special, “Hold on loosely, but don’t let go. If you cling too tightly, you’re gonna lose your soul”…

365 ways to build your personal brand

 

There are few people I know that have leveraged the internet more effectively to build their personal brands than ‘Green Bay Greg’ Dallaire. The video is one that he shot for a client of mine, Tailwind Flight Center, and it demonstrates the quality of the work he’s doing at ‘365 Things to do in Green Bay’ along with Tony Rouse from MindSeed Labs. If you want to know how to use the internet and social media to build your brand you don’t need to look much farther than Greg Dallaire…

3 Questions to Ask When Planning Your Website

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The following is an excerpt from “Make the Website Work: The Small Agency’s Guide to Creating Effective Marketing Sites for Themselves and Their Clients,” Mark O’Brien’s forthcoming book to be published in 2011 by Rockbench. O’Brien is the president of web-development firm Newfangled.

You’ve heard from O’Brien before.  I interviewed him last October for “Five Web Development Myths Debunked.” And on Feb. 10, O’Brien will present “Cure for the Common Website: Using Personas to Boost Site Performance,” right here at MarketingProfs—$129 well spent, free for Pro members.

O’Brien says planning a website is hard to do, and most people miss the mark because they jump right into “doing” before giving enough attention to the planning. He suggests that the next time you start a web project, try starting by asking yourself these three questions:

  1. Who am I trying to attract?
  2. What do they want from my website?
  3. What do I want from them?

These deceptively simple questions will get you started on the right track for planning your site and the criteria by which you’ll measure its success for years to come.

We develop on WordPress and these three questions came just in time for the new website we’re building!

Do You Have What — and Whom — It Takes to Compete in a Digital World?

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We live in a world that’s increasingly connected, digital and mobile, and influenced by social networks. The shopping and media-consumption patterns of consumers are evolving at a dizzying clip. Entire industries such as travel and music have been largely reshaped almost overnight. Multibillion-dollar, digitally enabled companies evolve in a few short years. 

All of this has the management teams of all sorts of companies asking a key question: “Are we prepared to operate in an increasingly technology-driven world?”

Companies that have the right leaders in place will be able to answer with a confident “Yes.” Spencer Stuart recently completed a global and multisector study to provide insights into this very issue. Through 50 interviews with top-level executives in nine industry sectors across North America, Europe and the Asia Pacific region, we honed in on a series of best practices for companies building their organization’s digital capabilities.

If you’re challenged like I am with moving an analog company into a digital world, read on by following the ‘via’ link…