The Value of Creating a Customer-Centric Social Media Strategy

Justine Ezarik at the Intel insider event. Ori...

This is why I want you to read this…

I have good news and bad news for you when it comes to your Social Media Strategy:

The Bad News – Social Media, in general, doesn’t function very well as a marketing and sales channel.

The Good News – Social Media is a great way to make things happen indirectly.

The problem that many companies have with their Social Media efforts is that they are trying to turn these personal communication tools into marketing channels, instead of understanding and accepting how their customers actually use these tools.

The companies that typically understand how their customers use these tools and craft their Social Media strategy accordingly, tend to have better results.

Source: The Value of Creating a Customer-Centric Social Media Strategy | – Social Media Training and Consulting

This is what I want you to understand. This is what I want you to do…

2012: The year of social business

Image representing We Are Social as depicted i...

Image via CrunchBase

We’ll look at back at 2012 as a transformative year in the history of marketing, a year when social media changed everything.

Big brands are no longer experimenting with social media – they are now taking it very seriously indeed. They spent 2011 getting to grips with it from a marketing perspective, and bringing in specialist agency support. Some have gone as far as hiring heads of social media, which is only accelerating the change.

2012 will be the year of social business, when brands realise that to keep up with their more enlightened competitors and to reap the rewards of social media, they need to properly internalise it. To move from one-off campaigns to always-on conversations, real structural and cultural change is required.

Operationalising social media within companies will often start with customer service, as brands realise that turning negative online word of mouth into positive has more impact on their bottom line than their pro-active marketing activities.

Source: 2012: The year of social business / We Are Social

365 ways to build your personal brand


There are few people I know that have leveraged the internet more effectively to build their personal brands than ‘Green Bay Greg’ Dallaire. The video is one that he shot for a client of mine, Tailwind Flight Center, and it demonstrates the quality of the work he’s doing at ‘365 Things to do in Green Bay’ along with Tony Rouse from MindSeed Labs. If you want to know how to use the internet and social media to build your brand you don’t need to look much farther than Greg Dallaire…

Internet Marketing in under 300 words

Social Media Revolution and its Affect on Small Businesses

Social Media Landscape

Image by fredcavazza via Flickr

Social media is not a trend and its use is growing exponentially. The tools will evolve and may in fact change, but the need for businesses to incorporate the Internet in general, and social media specifically, into their overall marketing strategy in order to achieve their goals is not going away. Social media will continue to change the way businesses market their brand, products and services because a savvy business is able to be proactive with its consumers, listening to what they want and need and responding to those needs quickly.

Small business owners should be excited about the opportunities available using the Internet and social media to grow your brand and become more visible to your target market. Social media will enable you to reach more people interested in your products and services faster and more effectively without the huge marketing budget that traditional media requires. Social media gives you the chance to reach out, talk with your customers, give them a reason to talk about you and happily share their recommendation with their friends or better, your community. As pointed out in the video, consumers will “no longer search for products and services, they will find us via social media“.

The good news is that according to a study by AMI-Partners, nearly 70 percent of the small businesses in the United States use social media. The bad news is that only 30 percent of small businesses perceive social media as strategically important to their continued business success because they are unsure how to best utilize the sites’ services to grow their business.