2012: The year of social business

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We’ll look at back at 2012 as a transformative year in the history of marketing, a year when social media changed everything.

Big brands are no longer experimenting with social media – they are now taking it very seriously indeed. They spent 2011 getting to grips with it from a marketing perspective, and bringing in specialist agency support. Some have gone as far as hiring heads of social media, which is only accelerating the change.

2012 will be the year of social business, when brands realise that to keep up with their more enlightened competitors and to reap the rewards of social media, they need to properly internalise it. To move from one-off campaigns to always-on conversations, real structural and cultural change is required.

Operationalising social media within companies will often start with customer service, as brands realise that turning negative online word of mouth into positive has more impact on their bottom line than their pro-active marketing activities.

Source: 2012: The year of social business / We Are Social

How to Use Facebook’s “Merge Duplicate Pages” Feature to Gain Fans

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Your official Facebook Page may not be getting all the fans it deserves because users are accidentally Liking unofficial community Pages with the same name. These missing fans cost you news feed impressions and clicks and ad targeting opportunities. Fortunately, Facebook now offers the “Merge duplicate pages” tool to allow you to roll fans from duplicate community Pages into your official Page.

In the full version of this article found in the Facebook Marketing Bible, we discuss why using the tool is important, how to use it to gain new fans, how to eliminate other duplicate pages, and how to properly greet the new fans of your Page to prime them for future engagement.

Comment or ‘connect’ to discuss how this applies to you and your organization…

Do You Have What — and Whom — It Takes to Compete in a Digital World?

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We live in a world that’s increasingly connected, digital and mobile, and influenced by social networks. The shopping and media-consumption patterns of consumers are evolving at a dizzying clip. Entire industries such as travel and music have been largely reshaped almost overnight. Multibillion-dollar, digitally enabled companies evolve in a few short years. 

All of this has the management teams of all sorts of companies asking a key question: “Are we prepared to operate in an increasingly technology-driven world?”

Companies that have the right leaders in place will be able to answer with a confident “Yes.” Spencer Stuart recently completed a global and multisector study to provide insights into this very issue. Through 50 interviews with top-level executives in nine industry sectors across North America, Europe and the Asia Pacific region, we honed in on a series of best practices for companies building their organization’s digital capabilities.

If you’re challenged like I am with moving an analog company into a digital world, read on by following the ‘via’ link…